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Refund Policy

Last Updated: 06/05/2026

Thank you for shopping with MediForm™. We want you to feel confident in your purchase. This Refund Policy explains how returns, exchanges, and refunds work for purchases made through medi-form.com.

1. Company Information

MediForm™
626 College Avenue
Carrollton, TX 75006
Email: info@medi-form.com

2. Return Window

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return, the item must be:

  • Unworn

  • Unwashed

  • Unused

  • Undamaged

  • Free from stains, odors, pet hair, deodorant marks, or signs of wear

  • Returned with original tags and packaging when applicable

  • Accompanied by proof of purchase or order number

Items that do not meet these conditions may be rejected or returned to the customer.

3. Non-Returnable Items

For hygiene and quality reasons, the following items may not be eligible for return:

  • Worn or washed apparel

  • Items with removed tags

  • Items with stains, odors, damage, or signs of use

  • Final sale items

  • Clearance items marked as final sale

  • Gift cards

  • Personalized, embroidered, or custom-order items

  • Products purchased from third-party retailers or marketplaces

If an item is final sale, it will be noted on the product page, checkout page, or order details when applicable.

4. Exchanges

We may offer exchanges for a different size, color, or style depending on product availability.

If the item you want is unavailable, you may return the eligible item for a refund and place a new order.

To request an exchange, contact us at info@medi-form.com with your order number and the item you would like to exchange.

5. How to Start a Return

To begin a return, email us at:

info@medi-form.com

Please include:

  • Your order number

  • The email address used for the order

  • The item you want to return

  • The reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

We will review your request and provide return instructions if the item is eligible.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake by MediForm™, such as receiving the wrong item or a defective item.

Original shipping charges are non-refundable unless required by law or unless the return is caused by our error.

We recommend using a trackable shipping method. MediForm™ is not responsible for return packages lost in transit.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@medi-form.com within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging if damaged

  • A short description of the issue

If the issue is approved, we may offer a replacement, exchange, store credit, or refund depending on the situation and product availability.

8. Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

9. Partial Refunds

In some cases, only a partial refund may be issued, including when:

  • The item is returned with missing packaging or accessories

  • The item shows minor signs of handling beyond normal inspection

  • The return is received outside the return window

  • The item does not fully meet the return requirements but is accepted at our discretion

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@medi-form.com.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

If your order has already shipped, you may request a return after delivery if the item is eligible under this policy.

11. Shipping Delays and Unshipped Orders

If we are unable to ship your order within the timeframe provided at checkout or in our order communications, we may contact you with an updated shipping estimate.

If your order cannot be fulfilled, or if you choose not to accept a significant shipping delay, we may cancel the order and issue a refund for the unshipped item.

12. Sale and Promotional Items

Sale items may be returnable unless they are clearly marked as final sale.

Promotional discounts cannot be applied retroactively to previous orders.

If you return an item purchased with a discount code or promotion, your refund will reflect the amount actually paid after the discount.

13. Gifts

If an item was purchased as a gift, the refund will generally be issued to the original payment method used by the purchaser.

At our discretion, we may offer store credit or an exchange for eligible gift returns.

14. Third-Party Purchases

This Refund Policy applies only to purchases made directly through medi-form.com.

If you purchased MediForm™ products through a third-party retailer, marketplace, clinic, distributor, or trade show partner, please contact the original place of purchase for return or refund assistance.

15. Policy Changes

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about a return, exchange, or refund, contact us at:

MediForm™
626 College Avenue
Carrollton, TX 75006
info@medi-form.com

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